Take care of your core business – and we’ ll take care of your calls.

OpenCall Call Center specializes in marketing and service (customer care) of products and services that require explanation.

We conduct both inbound and outbound calls.

Our service company was founded in 2003 by the two managing directors still working in the company with the focus on call centers.

Our structure and the use of professional management systems enable us to take over any processes from the corporate value chain.

Our service portfolio includes the complete services of a modern call center / service center / customer care center.

Among other things, our call center offers our customers the following services:

Active calling

  • Presentation and sale of your products and services
  • Arrange appointments / Field service support
  • After Sales Services / Follow-up actions
  • Market studies
  • Trade fair invitations
  • Qualify Addresses
  • Subscription acquisition and recovery

Answering calls

  • Passive Telemarketing
  • Hotline / Customer Service / Infoline
  • Customer service center
  • Contact center
  • Telephone service
  • Switchboard
  • Help desk
  • Order acceptance
  • Office Services
  • Marketing / Support

Teleshopping / DRTV

 

Direct marketing

  • Direct Sales / Telemarketing
  • Order acceptance in the catalogue business
  • Fulfillment
  • Market surveys / analyses

E-call center services

  • Email Outsourcing
  • E-Commerce Order Acceptance
  • Call-me-back button
  • Infoline / Product Information
  • Web collaboration / web and call center collaboration

Here you will find our services in detail

Your advantages:

  • Best possible accessibility
    • Even when you are on the road, on your lunch break or after work, our telephone service will answer your calls reliably on your behalf.
    • You will never miss a potential job again.
  • Calmness and concentration
    • Concentrate on your core business.
  • Relief for you and your employees
    • Relieve your service providers of the constant ringing of the telephone. Let our call center take these calls and preselect the requests for your employees.
    • You do not need your own personnel for your switchboard. This relieves you in many areas. Among other things with pay slips, vacation, illness and pregnancy representations.
  • Low costs and less bureaucracy
    • Let us make you an individual offer.
  • Less investment in expensive telephone technology
    • We can set up queues for you, play pleasant music to the callers in waiting times, switch an IVR system (Interactive Voice Respone System), set up mailboxes with automatic transmission by email and much more.
    • By outsourcing your calls to us, you will usually manage with fewer telephone lines, which will benefit your monthly fixed costs.

We would be happy to provide you with an offer tailored to your business model. Simply use our contact form, we will get in touch with you immediately to discuss all details with you.