We are taking care of your calls so you can take care of your core business.

OpenCall CallCenter is dedicated to the commercialization and service of complex products and services.

We carry out inbound as well as outbound campaignes.

Our company was founded in 2003 by the two still active CEO.

Our structure and the use of professional management systems enables the acquisition of any processes of the business value chain.

Our service portfolio covers the complete performance of a modern call and service center.

We provide the following services:

Active calls

  • Presentation and sale of your products and services
  • Appointments / sales support
  • After sales services / follow-ups
  • Market research
  • Fair invitations
  • Qualification of addresses
  • Aquisition and recovery of subscribers

Answering calls

  • Passive telemarketing
  • Hotline / Customer service / Infoline
  • Customer Service Center
  • Contact center
  • Telephone service
  • Telephone switchboard
  • Helpdesk services
  • Order acceptance
  • Office services
  • Marketing / Support
  • Teleshopping / DRTV

Direct marketing

  • Direct sales / telemarketing
  • Taking orders for the catalog business
  • Fulfilment
  • Market surveys / analyses

E-callcenter services

  • Email outsourcing
  • E-commerce order processing
  • Call-me-back button
  • Infoline / Product information
  • Web collaboration / Web and call center collaboration

Our services in detail

Your benefits:

  • Best possible availability

    • Even while you are traveling, during your lunch break or well-deserved leisure time, your calls will be answered in your name by our telephone service.
    • You will not miss any more potential orders.
  • Calm and concentration

    • Focus on your core business.
  • Relief for you and your employees

    • Relieve your staff from the constant ringing of the phone.
    • You won´t need your own staff for your telephone. Thus, you will be relieved in many areas. For example for payslips, holiday illness and maternity covers.
  • Low costs and less bureaucracy

    • Get an individual offer.
  • Less investment in expensive telephone technology

    • We can set up queues, play pleasant music to callers during waiting times, set up an IVR system  (Interactive Voice Responce System), set up mailboxes with automatic transmission via email and much more for you.
    • By outsourcing your calls you will need fewer telephone lines, which benefits your monthly fixed costs.

We would be pleased to create a customized offer for your business model. Just use our contact form and we will get in touch with you to discuss all the details.