Communication via the new media
Today, communication with customers via the Internet is just as important as communication over the telephone. With us you can be sure that your customers receive the best possible service.
Customer service via e-mail leaves much to be desired at many companies: e-mail inquiries from customers that are much too late or not answered at all are not an appropriate service and can result in the customer turning to competitiors. In this area there are often no specifications as to how and in what time period e-mails should be processed. In addition to replying to e-mails, we create these in a customer management system so that you always have your customers’ data available and can use it for marketing campaigns, for example.
- Processing and archiving of all e-mails
- Autoreply (automatic response to certain processes such as order confirmation), confirmation of receipt
- Inserting e-mail into customer management systems
Order acceptance in the E-Commerce sector
All areas of e-commerce are covered using state-of-the-art IT and CRM systems
Infoline / Hotline
Stay available for your customers! This means that customers can also receive information outside opening hours. Of course it is also possible to speak directly to one of our client advisors in person or to be further connected.
The call-me-back button is a button that we integrate on your homepage. When a customer clicks on it, one of our customer advisors will call him back. Thus the customer receives a personal consultation and has the possibility to clarify possible questions. Many customers appreciate a personal conversation before making a purchase.
Web Collaboration – Online help for the customer
Many customers find it difficult to find their way around websites and need support. We offer the possibility to have our employees lead your customers through your website. We offer assistance in filling out forms or placing orders. In this way, canceled orders can be effectively reduced.
An overview of other services we offer can be found here: Our Services